The visit nobody can prove
A caregiver forgets to clock out. A phone has no signal in a basement flat. Three weeks later a payer asks for proof of that visit, and nobody can find any. The care was given. The money is gone.
Where it's costing you
Nobody sets out to lose a visit. It goes missing quietly, and shows up weeks later as a denial.
The problem is found weeks too late
A missed clock-out is usually spotted at billing. By then the caregiver has worked twenty more visits and cannot honestly say what time they left.
Electronic visit verification (EVV) fails for ordinary reasons
A dead phone, no signal, a device left in the car. The care was delivered properly, but the electronic record has a hole in it and the payer only sees the hole.
A survey turns into a paper hunt
When a reviewer asks for evidence on a specific date, staff go looking through phones, notebooks, and inboxes to piece one visit back together.
How Rivana closes it
- 1Every visit is checked the same day
Rivana compares what was scheduled with what was recorded and puts anything that doesn't match on one short list.
- 2The caregiver is asked while it's fresh
A missing clock-out or an unmarked task comes back the same evening, when the caregiver can still answer it accurately.
- 3Everything sits on one record
Times, tasks, and notes stay attached to the visit, so proof is already in place when a payer or a reviewer asks.
What changes
The same information, reaching the right person at the right time.
Fewer claims come back
The gaps that cause denials are fixed the day they happen, not the week you invoice.
Caregivers aren't asked to remember
Questions arrive the same day, so answers are accurate and nobody is guessing about a Tuesday three weeks ago.
You can answer a reviewer in minutes
One visit, one record, with the times and the tasks in the same place.
Is this your biggest gap, or just the loudest?
Visits you can't prove is one of nineteen jobs the Agency Health Check scores. It takes about four minutes and shows you which one to close first, and which to leave alone.
Take the free health checkCommon questions
No. Rivana sits above what you already use and picks up the visits that came through incomplete.