A call-off at sixstarts the phone tree
One caregiver can't make the morning visit. Your coordinator starts working down a list, ringing people who may be off, may be double booked, or may not be cleared for that client. The client is waiting the whole time.
Where it's costing you
A missed shift is rarely a staffing problem. It's the hour spent finding out who was free.
The search happens by phone, one person at a time
Your coordinator rings down a list with no way of knowing who is already on a visit, who is off that day, or who is cleared for this client. Most calls end in no.
The wrong caregiver gets sent
Under time pressure someone fills the slot with whoever answers. That can mean travel the caregiver can't make, a client who needs a skill they don't have, or hours that tip into overtime.
The family finds out before you do
When nobody arrives, the client calls you. That call is the moment trust starts to go, and it is very hard to win back.
How Rivana closes it
- 1The call-off lands somewhere visible
A caregiver reports it once and the shift is marked open on the board straight away, instead of sitting in a voicemail.
- 2You see who can genuinely take it
Rivana narrows the list to caregivers who are free at that hour, near enough to get there, cleared for the client, and not heading into overtime.
- 3Everyone is told in one step
Once the shift is filled, the caregiver, the office, and the family all see the change on the same record.
What changes
The same information, reaching the right person at the right time.
Cover takes minutes, not a morning
Your coordinator picks from a short list of people who can actually go, rather than ringing round to find out.
Fewer surprise overtime hours
Hours already worked are on screen when the shift is filled, so cover doesn't quietly become expensive.
Families stop chasing you
A change to a visit reaches the family the same day it happens, so nobody is left wondering.
Is this your biggest gap, or just the loudest?
Scheduling and call-off cover is one of nineteen jobs the Agency Health Check scores. It takes about four minutes and shows you which one to close first, and which to leave alone.
Take the free health checkCommon questions
They report a call-off the same way they already tell you, and it lands on the board. There is nothing complicated to learn.